Business

The board of directors for CAMA has been very busy through the winter months. As a board we meet regularly for an hour or so, every month, via conference call.
On behalf of the CAMA Board of Directors, I want to extend best wishes and thoughts for all those across Canada; particularly those in Alberta who were faced with terrible fires in May and June and with flooding late July to early August.
It is my pleasure to submit my first message as CAMA president. CAMA Expo 2015, held in Niagara Falls, was a resounding success and served as an opportunity for industry members to make their voices heard. We learned that micro markets are indeed on everyone’s radar and this added a new and appreciated element to the show floor.
As the president of the association, I am asked to do many things and writing articles for the trade magazine is one of them.  This is not always an easy task as you want the content of the article to be meaningful to industry patrons and a creative thought can be just beyond your grasp. So as I sit and contemplate ideas, I tend to start with a catchy (sometimes hokey) title, tie it to an industry message and draw inspiration from there. Current national news and events tend to dominate the water cooler conversations, along with the political climate of an upcoming election and corresponding spin that accompanies it. Or the economic condition of the country. Or what happened on “Big Brother” last night.  Needless to say, when people have the opportunity to share their opinions or thoughts with other likeminded people, relationships are fostered and professional/personal mutual benefits occur.  Unfortunately, these water cooler moments do not occur in many small vending companies as there is not the abundance of staff sitting in the office and there is no water cooler other than the one that can be found at the client’s location.      Whether or not you believe the political pundits who say that Stephen Harper is asleep at the switch of our economy or that Justin Trudeau is too green to be the next prime minister, there is a sense that change is most likely coming, or at minimum a compromise on current or future policy. Not knowing the future, but in times of uncertainty, it is wise to find a safe harbour and be aware of the potential impacts change can have.  CAMA has remained front and centre to protect the interests of our industry and is seen as the industry stakeholder by the government. We work for the benefit of all in the industry (member or non-member) but we are only as strong as our member involvement. Having a greater membership base makes us stronger in numbers and offers a broader cross-section of thought leadership.  The CAMA board and staff have worked hard to keep the membership abreast of the latest national events that affect the industry and have been successful in managing and avoiding negative actions against us. As we drive for increased membership, the board continually looks for ways to improve value within the association. This strategy combats the underlying question from non-members and members alike: Why should I be a member of CAMA? It’s important to remember that board members are CAMA members too, and we also want value in the dollars we spend on our membership. With that said, the benefits and services that CAMA has compiled in recent years are significant and well worth the minimal investment.   On the eve of Canada’s national trade show, there is simply no better time to be a member of CAMA. On Oct. 15, 16 and 17, join us in Niagara Falls for the CAMA Expo to see the latest innovations the industry has to offer that promise to drive the revenue and broaden your services to your clients. Take your time to interact with your peers, who, like you, are looking for ideas to improve their business. Over the years, I have had many interactions at the shows that have motivated me to do something new with my business.  So take the next step in your business: come to the CAMA show. Take the ideas and innovations you discover there and integrate them into your business in order to become more successful.  See you there!  Ed Kozma is president of the Canadian Automatic Merchandising Association. Ed can be reached at 484-888-0926, via email through This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by calling CAMA at 905-826-7695 / 1-888-849-2262. Soyez motivé par le changement En tant que président de l’association, on me demande de nombreuses choses dont la rédaction d’un article dans ce magazine est l’une d’elle.  Ce n’est pas toujours une sinécure car vous souhaitez que le contenu de l’article puisse être intéressant pour les membres de l’industrie alors qu’une idée d’article peut se trouver juste au-delà de votre portée.  Alors que je suis assis à réfléchir à certaines idées, j’ai tendance à commencer avec un titre accrocheur (parfois calqué sur le hochey), le rattacher à un message pour l’industrie et de là espérer que viendra l’inspiration. Les événements courants et l’actualité nationale ainsi que le climat politique généré par l’actuelle campagne électorale et les sempiternelles promesses qui l’accompagnent ont tendance à monopoliser les conversations autour de la machine à café.  Ou bien c’est ce qui s’est passé dans Unité 9 hier soir.    Va sans dire alors que lorsque les gens ont l’occasion de partager leurs opinions ou leurs pensées avec d’autres personnes partageant les mêmes idées, les relations sont alors canalisées et de cela en ressort un bénéfice mutuel, autant professionnel que personnel. Malheureusement, ces petits moments privilégiés autour de la machine à café ne se produisent pas dans une petite entreprise car non seulement il n’y a pas assez de gens autour de ladite machine mais souvent celle-ci se trouve chez le client le plus proche.   Que vous croyiez ou non les soi-disant experts politiques qui affirment que Stephen Harper dort au gaz, ou que Justin Trudeau est trop vert pour être Premier Ministre, il y a un sentiment que le changement est juste au tournant de la route, ou au minimum, un compromis sur les politiques courantes ou futures.  L’avenir nous étant inconnu, ou bien en période d’incertitude, il est sage d’avoir un havre sûr et de planifier les impacts potentiels certains changements peuvent avoir.    L’ACAD est toujours demeuré au front et focalisé sur la protection des intérêts de notre industrie et est considéré comme le porte-parole légitime de l’industrie par le gouvernement.  Nous travaillons pour le bénéfice de tous dans notre industrie (membre ou non-membre) mais nous tirons notre force que par l’implication de nos membres.  Avoir une base de membre plus importante nous rend plus fort non-seulement en nombre mais aussi en leadership.   Le comité de direction de l’ACAD a travaillé avec acharnement pour garder ses membres au fait de l’actualité pouvant affecter notre industrie et a connu un certain succès à minimiser les impacts négatifs pouvant nous nuire.   Toujours à l’affût d’augmenter notre membership, le comité recherche toujours de nouvelles avenues afin de bonifier l’offre d’appartenance à l’association.  Cette stratégie répond ainsi à cette éternelle question que se posent les éventuels membres et aussi les membres actuels:  “Qu’est-ce que ça me donne d’être membre de l’ACAD?”  Il est important ici de se souvenir que les membres du comité de direction sont eux aussi des membres et qu’à ce titre nous voulons nous aussi recevoir un bénéfice des dollars investis dans notre adhésion.  Ceci étant dit, les bénéfices et services que l’ACAD a compilé au cours des récentes années font des sommes mises dans notre adhésion, un investissement minime.  À l’orée de notre exposition nationale, vous ne pouvez trouver meilleur temps pour devenir un membre de l’ACAD.  Joignez-vous à nous les 15, 16 et 17 octobre prochain à Niagara Falls pour assister à l’exposition ACAD et découvrir les dernières innovations que l’industrie a à offrir pour vous aider à augmenter vos revenus et les services offerts à votre clientèle.  Prenez le temps d’échanger avec vos pairs qui, tout comme vous, recherchent de nouvelles idées pour améliorer leurs affaires.  Au fil des années, j’ai eu de très nombreuses interactions lors de ces expositions qui m’ont motivé à apporter de nouvelles idées dans mes affaires.  Alors n’hésitez à faire le saut et assistez à l’expo ACAD.  Prenez les idées et innovations que vous y trouverez et intégrez-les dans vos activités et votre entreprise ne pourra qu’en bénéficier.   On vous y attend! Ed Kozma est Président de l’Association canadienne d’auto-distribution. Ed peut être joint au numéro de téléphone 484-888-0926, par courriel à l’adresse This e-mail address is being protected from spambots. You need JavaScript enabled to view it ou bien en téléphonant à l’ACAD au This e-mail address is being protected from spambots. You need JavaScript enabled to view it 905-826-7695 / 1-888-849-2262 (en langue anglaise).
Mississauga, Ont. – The Canadian Automatic Merchandising Association has announced the 2015 recipients of the vending and office coffee industry’s highest awards.
Chicago – Participants in the National Automatic Merchandising Association's first Fly-in in late July met with 62 per cent of the U.S. Senate and 29 per cent of the U.S. House of Representatives on a variety of topics, including calorie disclosure and small business regulatory flexibility.
Industry veteran and longtime Canadian Vending columnist David Murphy weighs in on the areas of growth where large vending and OCS operations often fall short and smaller operations can gain an edge.
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March 16, 2015, Cold Lake, Alta. – Cold Lake City Council narrowly passed a policy banning the sale of energy drinks, such as Red Bull, Monster and NOS, at all recreation-based facilities operated by the city, the Cold Lake Sun reports. | READ MORE
Feb. 12, 2015, Ottawa – The Heating, Refrigeration and Air Conditioning Institute of Canada has submitted comments to Environment Canada on behalf of U.S. associations in response to Environment Canada's proposed regulation of hydrofluorocarbons in vending machines and other commercial refrigeration units, HPAC magazine reports. | READ MORE
Jan. 30, 2015, Moncton – Education Minister Serge Rousselle is pledging to work with schools and districts to make sure provincial policies about serving nutritious food in school cafeterias are followed, CBC News reports. | READ MORE
Nov. 27, 2014, Washington – The U.S. Food and Drug Administration recently announced requirements for providing calorie declarations for food sold from certain vending machines. The FDA website provides an overview of the requirements. | READ MORE
Nov. 26, 2014, Toronto – Ontario moved this week to regulate the sale of electronic cigarettes, ban all flavoured tobacco products, including menthol cigarettes, and mandate calorie counts on restaurant menus with its Making Healthier Choices Act, reports The Globe and Mail. | READ MORE
Las Vegas, NV – NAMA OneShow organizers want to help operators learn all they need to know to successfully launch and run a micro market and gain the certificate to prove it.
In 2012, Jim Jackson stepped into the wrong elevator in a Las Vegas hotel. In hindsight, it turned out to be the right one after all.
I’d bet many of the most lucrative opportunities are treated first as fairy dust before the trailblazers start making bricks of gold. It’s the nature of humanity to be skeptical of change, to be wary of doing things differently. “If it’s not broke, don’t fix it” is an adage so familiar it may be a little broke itself these days. The business climate is one of swift change and a continual push for bigger, for better, for more profits and more efficiency.
Guelph, Ont. – Four pilot mini-markets at an auto-parts supply company in Guelph, Ont., are experiencing strong sales after loading employees' cards with credit. The Financial Post reports. | READ MORE
Fresh Healthy Vending International will be showcasing both its new Fresh Micro Market concept along with its latest vending machine innovation at the International Franchise Expo at the Javits Center in New York City from June 18-20.
May 15, 2015, Cerritos, CA –Olea Kiosks has launched the California and the Carolina, two new kiosk enclosures engineered for the needs of micro market developers and operators.
Paying close attention to your customers, their behaviours, their habits can pay off, writes customer service expert Shep Hyken. When you know them that well, you’ll be able to anticipate or predict what they will ask for next – sometimes even before they know they need to ask.
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Despite the challenges of providing nutritious and tasty options that the health and wellness trend has caused in the vending industry, leading Canadian and American workplaces are realizing the many physical and financial benefits that come with a healthier workforce, prompting a shift in corporate policies. Healthy workplaces are no longer an afterthought, but rather the focus.
The new manager walks into the conference room. The several staff members turn and look at each other expressing obvious shock over is youthfulness. He begins to tell the staff that he is only instituting one new change: they are going to begin online marketing using LinkedIn.
May 8, 2015 – More than one in 10 retirees report they made the decision to semi-retire due to a lack of employment opportunities later in life.
The Canadian Federation of Independent Business offers tips on how to exit your business.
Famous leaders are often praised for their passion, assertiveness, focus and intelligence. However, when CEOs were asked to name the most important quality people desire in their leaders, they gave a surprising answer—humility. |READ MORE
When baby boomers took their first "real" jobs upon entering the workforce, their demands and expectations were ridiculously low by today's standards. On their first day on the job they got an employee handbook that they took home and scanned while eating dinner or watching TV. Company training, if there was any, was minimal.
According to one Gallup poll, 50 per cent of employees leave their job because of their bosses. However other studies have shown that employees can leave for a number of other reasons such as opportunity, better pay, or more responsibility.
Pittsburgh and Chicago – Planters is launching “Shout For Nuts,” a new campaign that invites customers to shout loud about their love of its mixed nuts, cashews and peanuts.
Whether you work in vending, office coffee service or micro markets, your website needs to meet some key objectives. Marketing pro Marc Gordon highlights five tasks your company's website should accomplish.

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