Staffing
Paying close attention to your customers, their behaviours, their habits can pay off, writes customer service expert Shep Hyken. When you know them that well, you’ll be able to anticipate or predict what they will ask for next – sometimes even before they know they need to ask.
You have ambition and drive. You want to advance in your career, and you’d prefer to do it sooner rather than later. The good news is that no matter where you are in your career, you can begin accelerating your professional development by taking three simple steps – and you can start today. All you need to do is integrate the steps below into your daily routine and commit to continuously learn and grow as a professional.  
Despite the challenges of providing nutritious and tasty options that the health and wellness trend has caused in the vending industry, leading Canadian and American workplaces are realizing the many physical and financial benefits that come with a healthier workforce, prompting a shift in corporate policies. Healthy workplaces are no longer an afterthought, but rather the focus.
The new manager walks into the conference room. The several staff members turn and look at each other expressing obvious shock over is youthfulness. He begins to tell the staff that he is only instituting one new change: they are going to begin online marketing using LinkedIn.
May 8, 2015 – More than one in 10 retirees report they made the decision to semi-retire due to a lack of employment opportunities later in life.
The Canadian Federation of Independent Business offers tips on how to exit your business.
Dec. 12, 2014 – Treat your employees the way you want the customer treated – maybe even better, says customer service expert Shep Hyken. He offers some timely tips for helping your staff on the front line and in the field offer customers a superior experience.
Sept. 30, 2014, Simcoe, Ont. – Canadian workers have big plans for retirement, and many are hoping they won’t have to wait until they turn 65 to start the next chapter of their lives, reports recruiting website Retain.
Customer service expert Jeff Mowatt offers tips on checking your attitude at the door.
Sept. 3, 2014 – As managers we often focus on gaining new customers. Ironically, that’s the last thing we should focus on.
July 15, 2014 – There are two types of people in your business: The “20s” are those people who consistently declare that anything new cannot, should not or will not be done, while the 21s are those people who seek to make things happen. Learn how to recognize and re-educate 20s and how to attract more 21s.
Remember the days when people noticed good customer service, talked about it, and most importantly, rewarded you for it?
To put into scale how big of an issue succession planning is in Canada right now, consider that in the next five to 10 years, 70 per cent of today’s businesses will change hands.
Succession planning is no elephant in the room. Everyone is talking about why business owners should begin the process now if not sooner.
Feb. 4, 2104 – As the cliché goes, we can learn from our mistakes. And no matter how hard we try to prevent errors, they will happen. Here are 10 questions to ask yourself in order to help you learn from your customer service oversights.
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