CAMA Expo 2015 highlights
By Canadian Vending
By Canadian Vending
Niagara Falls, Ont. – The CAMA Expo, held Oct. 15 to Oct. 17, delivered a diverse education program featuring industry experts on coffee trends, micro markets, cashless payment and healthy vending.
Executive coach Don Carmont kicked off the education program on Friday morning with a talk entitled “Three Keys to Excelling in the New Experience Economy.” Carmont shared with members his ideas about innovating not just products but also the overall customer experience.
Michael Kinsella, managing partner of Coffeesharks Cafe Insights & Consulting Group, shared with Expo attendees the demographics of end users, brewing equipment, and ready-to-drink coffee and tea. Kinsella helped operators identify market trends and showed how operators may take advantage of them to earn higher margins and greater customer end-user satisfaction.
Kevin Rieschi, client director, Interac Association/ Acxsys Corporation, shared with members what’s happening with cashless payment in Canada and what benefits may be in store for the vending and office coffee industries.
The highlight of the Saturday awards gala had to be Albert and Sophie Eskow’s acceptance of the CAMA Customer Service Award and Albert’s touching tribute to Sophie.
On Saturday morning, Jim Jackson of Quality Vending & Coffee Services led a panel of industry experts in a discussion of micro markets with. Panel members tackled questions on the fastest-growing trend in the vending and office coffee service industry. Topics to be discussed include concept and location opportunities; technology and payment systems; marketing trends; and health and nutrition.
Also on Saturday morning, members weighed in as part of a focus group on the potential for a Canadian industry-wide healthy vending program.
The show featured its very own micro market experience and a giant Twitter board displaying tweets from showgoers throughout the event.
Stay tuned for more coverage of the show and, meanwhile, check out our photos from the show on Facebook. While you’re there, help us build our Facebook community by Liking us!