Canadian Vending

Features Consumer Behaviour Trends
Card study explores fraud trends, consumer behaviour


July 9, 2014
By Canadian Vending

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July 9, 2014, New York –  A research report on global consumer fraud is questioning the confidence consumers have in their financial
institutions and payment accounts.

July 9, 2014, New York –  A research report on global consumer fraud is questioning the confidence consumers have in their financial
institutions and payment accounts.

The first of two research reports from ACI Worldwide,
this part focuses on global and regional card fraud trends, consumer
behaviours and attitudes toward fraud, and consumer trust.

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One in four consumers have been victimized by
card fraud, reported the Global Consumer
Fraud Survey, released in June. The company conducted the study of over 6,100 consumers across 20
countries to explore the impact of card fraud on consumers' confidence toward
financial institutions. Key findings of the study include data indicating that
63 per cent of consumers who have fallen victim to card fraud are more likely to
use their cards less, while 23 per cent changed financial institutions due to
dissatisfaction after experiencing fraud. The study also found that United Arab Emirates has
the highest card fraud rate at 44 per cent, followed closely by China at 42 per cent, and India
and the United States at 41 per cent. Canada's rate was pegged at 21 per cent.

View an infographic.

The full report may be downloaded free of charge at
http://update.aciworldwide.com/2014-fraud-survey