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October 3, 2012
By Stefanie Wallace


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Oct. 3, 2012 – Canadian Vending and Office Coffee Service magazine's web
editor Stefanie Wallace recaps the 2012 CAMA Expo and hints at what's
in store.

Oct. 3, 2012 – I’m back in the office now after holidays and a weekend in Niagara Falls, Ont., for the Canadian Automatic Merchandising Association’s
2012 Expo. The Scotiabank Convention Centre was this year’s venue,
giving attendees and exhibitors a great opportunity to check out the
beautiful sights in Niagara Falls. There was also ample opportunity for
myself and the rest of the Canadian Vending & Office Coffee Service
team (including Kory Pearn, advertising manager and Laura Aiken,
editor) to speak to some of the industry’s key players. The industry is
definitely bouncing back after a few tough years, and although it takes
time to recover from a recession, the general buzz at the show was
positive. Over two days, 42 companies exhibited at 66 booths and
approximately 250 attendees from across Canada visited the show. We have
lots of photos, videos and information to share – stay tuned.

A highlight from the weekend was the awards dinner, where key players
came together to honour and celebrate one another's accomplishments.
Each year, there are two trade show prizes awarded to the Best Booth and
Best Salesperson, as determined by an anonymous committee on the first
day of the show. This year, Brokerhouse Distributors won the award for
Best Booth and Craig Noble of Café Vittoria was awarded the Best
Salseperson of the show. Congratulations!

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CAMA’s annual industry awards were also handed out during the dinner,
honouring three individuals with admirable accomplishments. Ernest Noble
of Café Vittoria in Sherbrooke, Que., received the Stuart Daw Gold
Service Award in recognition of his entrepreneurial leadership,
dedication and professionalism. Ron Kane, of Kane’s Distributing Ltd. in
St. Catharines, Ont., received the Don Storey Memorial Award, honouring
his innovation and contribution to the industry. Brian Martell, of the
Heritage Coffee Company in Montreal (and our Coffee Trends columnist),
was awarded the Customer Service Award, which was founded in memory of
the late Albert De Novellis of Crane National Vendors. Brian was
recognized for his excellent customer service and personal approach (and
he is the first member of CAMA to have received all three industry
awards).

I had the opportunity to speak with both Brian and Ernest at the show,
and we interviewed Ron’s daughter Lorna in the spring issue of Canadian
Vending (read it here).
In the short time I had with each of them, it was clear to me that
these awards are very well deserved. All three are respected members of
the industry. Congratulations to all winners.

One of the comments we heard a few times from visitors and exhibitors
alike was how much our print publication was missed. Although we’ve
scaled back to only one issue per year, our Spring Buyers’ Guide, our
website is still alive with news stories, new products and videos. We’re
working on increasing our web presence with even more new content,
including guest blogs, web exclusives, social-media interaction and
videos. You can also flip back through previous issues and the current Buyers’ Guide to re-read some of your favourite features and columns. Meantime, be sure to check us out on Twitter @CanadianVending and subscribe to our bi-weekly e-newsletter to keep up with everything that’s happening in the vending and OCS worlds. There is much more in store!

Innovation was definitely apparent at the show, with a presentation from
the Bank of Canada about Canada’s new polymer notes, and exhibitors
displaying lots of new products and technology. Vending machine
technology has made recent headlines after five Toronto men were caught
stealing debit-card data from compromised PIN pads. The men, who are now
facing fraud and conspiracy charges, used the cards to buy passes to
Toronto’s subway system from self-serve vending machines that were not
yet equipped with PIN-chip technology. The scheme cost Toronto Transit
Control $180,000. You can read the full story here.

Debit and credit card fraud is nothing new, but this takes it to a whole
new level. With cashless payments on the rise, is this something that
could further affect other machines? What have you done – or, what will
you be doing – to ensure that your machines and your companies are
protected against this kind of fraud? Let us know, in the comments, via
e-mail or on Twitter.


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