Canadian Vending

Features Business
From the Editor: Fall 2017

Counting on change

September 28, 2017
By Laura Aiken


There are as many quips and quotes about change as there are stars in the sky, so I’ll not labour singling one out here. Change is everywhere, eternal and the one thing that can be counted on (aside from death and taxes, of course). Don’t like what’s happening right now? Don’t worry, things will change. Loving every minute? Enjoy it, because it won’t last either.

Nothing stays the same. Even your brain is rewiring itself as you read this right now.

The Canadian vending industry too is changing; morphing to meet its future. There are expansion opportunities in micro markets and pantry service. One needs to keep up with the health and wellness movement in consumer tastes. There are always new and different types of items being piloted through vending (HIV tests and Uniqlo garb to name just two). Such innovation is an optimistic perch for the nimble operator to fly from. On the technology side, Canada seems buckled in for a cashless ascent, Uber is testing self-driving cars in Toronto, and Amazon created Amazon Go, which eliminates check-outs and lines just like vending. Really, it’s not just vending that is evolving, but the world.

In this edition’s cover story, Canadian Vending interviewed experts on how to effectively manage change in an organization. Turn to page 10, and you will undoubtedly take away a better understanding of human nature’s complicated, but really not so complicated, relationship with change. As change expert Peter de Jager notes: “It’s not the change you are managing, but the change response.”


There is a perception that people resist change, he says, but this is not true because so many of us make enormous changes like getting married and having kids. People like to be the agent of change, he says, and don’t like being told what to do. The last statement might seem obvious, but there are organizations who mistakenly take a top down approach to delivering change that comes across as a little “do it because we say so”. There is a better way, and Canadian Vending has gathered a great collection of tips to better deliver and manage changes in the workplace.

For the vending industry, it is a critical time for companies to assess opportunities and threats, and make the necessary changes, whether it is expansion into new services, products, and routes or reorganizations that bring about layoffs or succession. Good news or bad (or a bit of both), as the familiar adage goes: It’s not what happens to us in life that defines our path but how we react to it.

The Canadian Automatic Merchandising Association (CAMA) show, now co-locating with the Canadian Bottled Water Association (CBWA) show, has programming and a show floor that are sure to highlight many of the changes happening in the vending industry. Turn to page 19 for the show guide. We hope to see many of
you there!

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