Canadian Tire launches self-serve "Pick-Up Towers"
Canadian Tire announced new eCommerce vending solutions that put customer convenience at the heart of online shopping.
Canadian Tire put into market new, automated, 16-foot Self-Serve Pick-Up Towers at five locations across the country in Vancouver, Calgary, Saskatoon and Toronto. As of last week, customers have been collecting their online purchases in less than a minute using the new Self-Serve Pick-Up Towers.
The company’s Ottawa area stores will see two new ways to pick-up online purchases. Canadian Tire is introducing a fleet of self-serve lockers and automated check-in terminals. To use the check-in terminals, customers can simply enter a unique PIN code on the in-store tablet, prompting store staff to bring their order directly to them. These new in-store options will make the online order pick-up faster and more convenient.
"We're a test and learn culture and a big part of that is finding new ways to help our customers shop when they want and how they want," said Greg Hicks, President, Canadian Tire Retail in a press release. "We're very excited to be the first retailer in Canada to introduce the Self-Serve Pick-Up Towers to some of our busiest stores as one more example of how we're meeting our customers' evolving needs."
These new additions to Canadian Tire's eCommerce offerings follow a recent rollout of nationwide ship-to-home and the launch of Triangle Rewards™, Canadian Tire's loyalty and credit card program that has already experienced significant customer adoption and growth.
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