Investigation launched over use of facial recognition software

August 06, 2018
Commissioner Daniel Therrien launched an investigation into the use of facial recognition technology in three Canadian malls' digital directories.

Canadian Vending had reported earlier on facial recognition software used in coffee vending machines; It is illegal in Canada to collect biometric information without consent.

Two malls in Alberta were accused of collecting and using facial recognition software without consent. Cadillac Fairview claims it was using the technology for the purpose of monitoring shopping traffic, as well as the age and genders of shoppers, and states it is not capturing images of individuals.

The Office of the Privacy Commissioner of Canada (OPC) also pinned Calgary’s Market Mall, and Polo Park in Winnipeg for using the software, which ran behind the screens of the directories.

Both Manitoba and Alberta are co-operating with the investigation. If anyone who has visited the malls feels that their personal information has been collected without consent, they may contact the OPC to request a review or file a complaint.

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