True story behind the viral Tims True Stories ad

Canadian Vending
December 03, 2018
By Canadian Vending
Video courtesy of Youtube
Since 1994, Tim Hortons’ iconic True Stories campaign was inspired by the lives of Canadians across the country. Recently, one ad went viral, receiving online comments from around the world.

That Tims® True Story is a particularly endearing example of generosity – Little Man with a Big Heart – which was submitted by Kelsey Kuefler, a former Tim Hortons team memberDuring the holidays, five-year-old Conor Raichel from Fort Saskatchewan, Alberta, asked his mom to pay for the order of the person behind them in the drive thru line. When his mom let him know she couldn't because she brought exact change to cover their order, Conor took a $20 bill he got as a gift from his grandpa, handed it to his mom and asked her to pay it forward.

The motivation for his selfless deed? "Everyone deserves kindness at Christmas," says Conor, now 7. "This holiday season I want to challenge all Canadians to show a little kindness to someone else the next time they're at Tim Hortons – you might just make someone's whole day!"

"I had no idea that Conor's story would move so many people in so many ways," says Megan Raichel, Conor's mom. "Our hope is that Conor's story inspires others to do the same this holiday season."

The new format of the campaign, created by the global agency GUT, features real Canadians behind each story. "This is a departure from stories inspired by guests to ones that reveal real, authentic moments that celebrate the unique relationship people already have with Tims," says Paloma Azulay, Global Creative Head, Tim Hortons. "These new Tims True Stories will sometimes make you cry or they'll make you laugh, but most of all, they bring Canadian values to life."

Today, Tim Hortons is bringing True Stories back to its with a new campaign. Chosen from almost 18,000 stories received organically through the Tim Hortons website since 2008, six new True Stories are based on real people and real experiences.

Conor's story, the first of the six Tims True Stories video series, launches today online and will air on television starting December 5. The others will be released throughout 2019. Tim Hortons encourages all Canadians to pay it forward this holiday season and share their own story online using #TimsTrueStory or at

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