Top honours for Imperial Coffee and Services rep
Feb. 17, 2012, Toronto – Imperial Coffee and Services' Tony Arujo has been honoured for outstanding service by www.vendingmarketingwatch.com.
Arujo, a customer service representative with the company, was named quarterly driver of the year by www.vendingmarketingwatch.com after an online nomination process that took into account everything from safety records to customer satisfaction. With more than 30 years of service, Arujo is also something of an iron man: he has missed fewer than five days of work during his long career.
"Tony Arujo has been our downtown customer service representative, looking after our largest and most prestigious customers for longer than we can remember," Imperial Coffee and Services president Mark Steiner told www.vendingmarketingwatch.com. "He is beloved by his accounts, and year after year receives the most customer accolades."
Steiner called Arujo "a true professional" who is one of the first people in the office every morning.
Arujo faces some challenges, coping with heavy traffic in downtown Toronto and high-end Toronto office coffee customers. He says that the independence of the job appeals to him most.
"I'm by myself out there. I go at my own pace and do it how I want to do it," he told www.vendingmarketingwatch.com.
Arujo has seen many changes in the coffee service industry. He started in the glass coffee pot era but notes, "Now there's Flavia machines, K-Cups, and machines that grind the coffee beans right there. The technology has come a long way."
He says another change is providing one-stop shopping to customers by offering everything from soft drinks to cleaning supplies.